CLIENT SERVICES

Our service and technical support team is available to assist you with any troubleshooting and repair needed. AMETEK HDR also helps to ensure your success through our

Our preventive maintenance programs are a cost-efficient, proactive way to reduce downtime and maximize system performance of your power system. Our field service technicians will inspect and clean your power system while verifying all connections. They will also recalibrate the system where required.
This service is designed to maintain your systems to prevent major failures. Any potential failure is identified very early and repaired before it can become a problem.

Our support team is available to provide operational and maintenance training on AMETEK HDR systems. We can do this on-site at your location as part of normal start-up assistance. We can also provide this training at your facility prior to the shipping and installation of the systems.

While not required, we recommend that our field service technicians be on site to assist in all system start-ups. This can include training, as previously mentioned.
Our technicians will ensure that all interconnects are performed correctly, troubleshoot any problems and familiarize operators with the features of the system.

We stock all of the necessary spare parts for all HDR Power products. We can even install the spare parts for your. We also offer customized spare parts kits, designed for your equipment and stocked on-site.

Email or call our support line for more information.

This can be done at the customer site as part of start-up assistance or at our facility prior to the system shipment.

We can respond quickly to restore your power. A technician can be on site within 36 hours. Parts on site within 48 hours of request.